Scale — Delete your account and data
There are two ways to delete your Scale account. The fastest is inside the app, and it needs nobody's approval. This page also gives you a route that works whether or not the app is installed, and whether or not you can still sign in.
Delete it yourself, in the app
This is the quickest route and it takes effect immediately.
- Scale (customer): My Profile → Close your account → Delete my account.
- Scale Partner (business owner): Settings → Close your account → Delete my account.
The screen lists exactly what will be deleted and exactly what will not, before anything happens. You then confirm, and enter your app PIN. Deletion runs straight away — there is no waiting period, no request to approve, and no way to undo it.
If you have forgotten your PIN, tap Forgot PIN at the lock screen: an SMS code will let you set a new one, and you can then delete the account.
Ask us instead, by email
Use this if you cannot sign in, no longer have the app, or want only part of your data removed.
Email rohan.surve5@gmail.com with the subject "Scale account deletion request" and include:
- The mobile number your Scale account uses, in full (for example +91 98765 43210). This is the only identifier the account has.
- Which app — Scale (customer) or Scale Partner (business owner), or both.
- Whether you want the whole account deleted, or only specific data removed.
We will reply to confirm the request, and we may need to verify that you control that mobile number before acting — that check protects you from someone else deleting your records.
What gets deleted
Both routes delete the same things.
If you use Scale (the customer app)
Deleted: your account record — your mobile number, and the name and email you added in Profile. Your app stops being able to sign in, and the businesses you were connected to stop seeing you as a Scale user.
Not deleted: the records a business created about you in its own ledger (your name as they wrote it, and the payments they recorded). Those belong to that business, not to us. They will no longer be shown to you, and you may ask that business to delete them; tell us and we will pass the request on and help.
Because those records include your mobile number, that business can still contact you, and its copy of your number goes on existing in Scale as an unclaimed entry in its own ledger — the same state it was in before you ever installed the app. It carries no name, no email and no history of yours. If you install Scale again on that number you start from a blank profile.
If you use Scale Partner (the business owner app)
Deleted: your account record; your business profile; every customer record you created; every payment record you created; every record of a WhatsApp message the app prepared for you.
Not deleted: the separate Scale accounts belonging to your customers. Those are theirs, and each person may request their own deletion the same way.
Deleting only some data, without closing the account
Most of this you can already do yourself inside the app — delete a customer, delete or void a payment, clear your name or email in Profile. Deleting a customer or a payment in the app archives it: it disappears from your lists and stops being visible to that customer, and it can be recovered if you deleted it by mistake. If you need an archived record permanently erased, say so in your email and name the record.
How long it takes, and what is kept
- An in-app deletion happens immediately. There is no grace period and nothing to cancel.
- We aim to complete a verified deletion requested by email within 30 days of confirming it.
- Deleted data may persist for a short further period in routine encrypted backups, which expire on their own schedule. It is not restored to the live service.
- We keep no retention period beyond that for deleted accounts, and we do not retain a copy for analytics or marketing — the apps have no analytics and no marketing.
- If a record must be kept to meet a legal obligation, we will tell you which record and why.
What uninstalling does
Uninstalling the app removes everything the app stored on your phone — the offline copy of your records, your app PIN, your biometric preference, your language choice and your signed-in session. It does not delete your account or your records from our servers. Only deleting in the app, or a request made as described above, does that.
Contact
Rohan Surve
Email: rohan.surve5@gmail.com
Privacy policies: Scale · Scale Partner